Tenant and owner responsibilities, booking terms and cancellation insurance plan.
If you have to cancel your holiday please notify us as soon as possible by phone and in writing. We will then endeavour to re-let for you. If we are successful in re-letting you will be refunded the balance less a booking charge of £50.00, otherwise you will be held responsible for the full hire charge of the Cottage. Our Cancellation Insurance covers you for the hire charge.
Guests are covered by Cancellation Insurance when the initial payment has been received. The coverage offered is designed to give you peace of mind that should a situation arise out of your control then you do not have to forfeit the cost of hiring the Cottage. The Insurance guarantees that the full balance (less an administration fee of £50.00) of your hire is refunded to you if you have to cancel your holiday due to sickness, accident, illness, death or redundancy. Your payment for the insurance is £16.00 per week.
You as hirer are responsible for the full hire of your holiday home even if you are not able to take possession. This is only a fair and reasonable safeguard for the owners. To help meet these conditions our Insurance offers you the following important benefits:
If you are forced to cancel prior to your holiday because of illness, injury or maternity, or illness to any member of your party, witness call or jury service or because of your own redundancy (qualifying Payment under the Redundancy Payment Act 1965) or death, or serious injury of a close relative or death of a business partner or co-director, and this can be substantiated, and has arisen since you made the booking, then you will no longer be liable for the hire monies due on your booking. To qualify, acknowledgment in writing to you will be your evidence of our having received your notification. (The cover extends to provide you with a refund of your balance of hire if such qualifying circumstances arise before you leave home for your holiday, and where you have paid your balance in advance). Close relatives means the husband, wife, mother, father, father-in-law, mother-in-law, brother, sister, child or dependent of person in whose name the booking was made.
For any enquiries please contact Elaine & Jonathan Grubb
Tel: 01671 404085 or Mob: 07791 522778 or 07813 156533.